|
Csp Warranty Policy
Csp
speaker enclosures are warranted to be free of defects in materials and
workmanship in normal use for a period of five (5) years from the
date of original purchase. Rental stock is warranted for one year from date
of invoice to dealer. Warranty on rental units is not transferable. Csp
will repair or replace, at Csp's
option, any Csp
product or part thereof which is found by Csp
to be defective. The customer pays transportation to and from Csp
factory service or any Csp
Authorized Service Center. Csp
reserves the right to use materials readily available at the time of the
repair. Warranty service requires Proof of Purchase (sales receipt) to be
presented at time of service request.
-
What is covered
against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect
attributable to workmanship.
-
What is not
covered
Shipping Damage. Report damage upon receipt of item to the carrier (i.e.
UPS). Freight carrier must be notified upon receipt of items to insure
freight damage claim resolution. Shipping damage not filed with carriers
immediately upon receipt will not be covered under warranty. Merchandise
that has been modified after original shipment from the Csp
factory. Product whose serial numbers have been altered or removed. Exterior
finish Normal wear and tear Damage due to misuse, operation outside the
specified ratings, neglect or accident. Warranty claims by anyone other than
the original purchaser. Csp
is not responsible for any items left in gig bags or cases. We strongly
advice that all personal items, picks, sheet music, chords, cables, tuners,
etc… should be removed.
Freight
charges to and from the factory or authorized service center for customer
owned goods.
Any and all charges incurred from priority service requests (Rush Service)
or priority shipping for replacement parts. An any and all charge if no
problem is found.
Factory Service
Terms
-
Return
Authorization
All items being returned for any reason must have a Return
Authorization number. This RA# must be placed on the outside of
the carton of the item being returned or the carton will be refused
upon delivery. Please call the customer service department at (909) 590-5258,
for the return authorization number. Dealer stock items will be returned to
the dealer freight prepaid. Customer owned items will be returned freight
collect, C.O.D. All raw frame speakers, drivers, and diaphragms must be
inspected at our facility for warranty defects. The testing procedures
cannot be performed in the field since this requires examination of the
voice coil as a final determination of warranty. We cannot prevent damage to
the coil form if this is done in the field.
All defective Csp
product
should be sent to the following location:
Csp Professional
5157 Cliffwood Dr.
Montclair, CA 91763
-
Field Service
Terms
An Authorized Warranty Service Center must perform any and all field
warranty service work. Customer will not pay for parts and/or labor
provided the problem found is within warranty guidelines. Proof of
purchase must be provided at the time of service request. Transportation
charges to and from the Authorized Warranty Service Center are the
responsibility of the customer. Rush service charges and special freight
charges for required parts are not covered under warranty and are also the
responsibility of the customer. If a unit is not easily transported to an
authorized service center, the customer is responsible for technician travel
charges. Any charges for labor or processing when no problem is found are
also not covered under warranty. Any charges incurred for work performed by
an unauthorized service center are the responsibility of the customer.
Csp professional
5157 Cliffwood Dr.
Montclair, CA 91763
Phone:
(909) 590-5258 Fax: (909)
580-8462
Csp Professional World Wide Web
http://www.csppro.com
|
